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# 330-573-4429


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Always low prices

Always Free & Fast Shipping

Exceptional Customer Service

100% satisfaction guaranteed

Authorized Dealer on all products sold




Policy

30 Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it for a refund. It must
be returned within 30 days from purchase date. If you need to return an item, please call us at
330-573- 4429 or email us at smparratt@yahoo.com to obtain a Return Merchandise
Authorization Number (RMA).
If you want to return an item, you will be responsible for the return shipping costs. If your order
qualified for Free Shipping, you may return new, unopened items with original packaging and
tags for a full refund minus our cost of shipping your order. Original shipping charges are not
refundable.
Please Include the Following with your Return:
 A copy of the original invoice or packing slip
 Write your RMA number on the outside of the box
Send to the address we provided you
Any products that have been used, display excessive wear, are dirty, have pet hair on them, dog
fence wire removed from the spool, used dog fence flags, or other signs of prolonged use are not
eligible for a refund.
The following products due to health and sanitation issues, if used or opened are not eligible
for refunds: Spotty Training Place and Doggie Dooley products.
Once we have processed your return, we will issue a credit to the credit card you used to make
your purchase from us. You should expect to receive your refund within 5-7 business days after
we have received your return. It may take your bank a few days to post the refund to your
account. We'll notify you via e-mail of your refund once we've received and processed your
return.
Refused / Return To Sender - If you refuse an order or send the order back as return to sender,
you will be charged both the original shipping fee as well as the cost of return shipping plus a
10% restocking fee.
Restocking Fees
 PetSafe, Innotek and SportDog:
 0-60 Days - No Restocking Fee
 61-90 Days - 20% Restocking Fee
 91+ Days - No Refund Available
 Animal Stuff - 30 Days 15% Restocking Fee
 K&H Pet Beds - 30 Days 15% Restocking Fee
 Dogtra - 30 Days - 20% Restocking Fee for Non-Warranty Mechandise
 Doggie Dooley - 30 Days 20% Restocking Fee
 Dynamic Accents - 30 Days 15% Restocking Fee
 Snoozer - 30 Days 10% Restocking Fee
 Solvit - 30 Days 12% Restocking Fee
 Merry Pet Products - 20% Restocking Fee (Returns are allowed only for damaged items
or if an incorrect item is shipped. No returns will be accepted without prior written
authorization from Merry Products. All returns must be freight prepaid and are subject to
20% restocking charge. Please ensue that complete product information (images,
measurements, etc) accompanies our items. Merry does not accept returns for personal
preferences IE: wrong size, color, etc.)
 Richell Pet Gates - 30 Days 20% Restocking Fee
 PetsStop - 30 Days 15% Restocking Fee
 Cardinal Pet Gates
 0-30 Days - No Restocking Fees
 31-60 - Days 15% Restocking Fee
 61+ Days - No Refund Available
 PetZen - Dog Tread - 30 Days 15% Restocking Fee
 Big Shrimpy Dog Beds (Must be in Original Condition. “Original condition” means that
the item still has the hang tags attached and does not show any sign of use or damage by
pets, including pet hair or any other sign of wear, use, or washing. Big Shrimpy reserves
the right to make the final decision about whether a returned item is in its original
condition.)
 0-30 Days - No Restocking Fee
 31-60 Days - 25% Restocking Fee
 61+ Days - No Refund Available
 Prevue Pet Products - 30 Days 20% Restocking Fee (Must be unused and in original
packaging)
 Kennels and Kennel Tops - 30 Days with 50% Restocking Fee
 GoPet Treadmills & TreadWheels - 30 Days/30% Restocking Fee
 Pet Gear - 30% Restocking Fee New, unused items only. Retuns must be within 30 days
 DogPacer Treadmills - 30 Days
 Petego - 30 Days
 All Pet Clothing - No Refunds or Exchanges except for defective items.
 Pet Dreams - 10 Days with a $5.00 Restocking Fee
 Crown Pet Products - 7 Days with 20% Restocking Fee for Non-Warranty issues
 Pet Step 30 Days with 15% Restocking Fee
 Ideal Pet Products - 30 Days
 Ware - 30 Days with 10% Restocking Fee
 E-Collar - 30 Days